Refund Policy
This Refund Policy explains refund conditions for PatchPilot software licenses, digital purchases, and payment issues.
Digital software purchases
PatchPilot is a digital software product. Because license information and digital access may be delivered immediately after purchase, completed purchases are generally non-refundable after successful license delivery.
If you experience a technical issue that prevents normal use of the software, contact support so the issue can be reviewed.
Eligible refund requests
Refund requests may be considered for cases such as duplicate payments, accidental duplicate purchases, payment processing errors, or confirmed technical problems that cannot be resolved.
License activation issues
If you cannot activate your PatchPilot license after purchase, contact support with the email address used during payment and relevant purchase information. We will review the issue and provide assistance.
Refund request information
Please include your purchase email, payment date, payment provider, order information if available, and a description of the problem when submitting a refund request.
Contact
Send refund and billing questions to support@thinkitdoneapp.com.